Spoke with your customer service rep yesterday after receiving your renter’s renewal notice in the mail. I had cancelled my policy some 30 days ago because I was moving out.
No one told me that choice to end my coverage on Nov. 1 was a few days AFTER my policy term. Had someone notified me, I would have changed it to coincide with that date.
So, instead of waiving the $7 balance on my account, the agent tried to force me to pay that amount, even threatening to take me to collections…..for $7??????
I have paid my insurance in full every freaking month, on time. During that time I have not filed a claim. How do you repay my good patronage? By sweat me for $7 freaking dollars! Way to go with your customer service.
Here are some real life, recent examples of how you could be treating your customers:
eRenterPlan.com, I can’t believe you are trying to sweat me for SEVEN DOLLARS. To add insult to injury, your customer service representative had the nerve to explain that if it was $2 or $5 he would waive that amount.
Social media is an amazing thing. It levels the playing field between the customer and the company. Go ahead: spend untold TENS OF THOUSANDS in collection costs to try to extract $7 from me. Way to go eRenterPlan.