Posted by on October 30, 2013

eRenterPlan Two.001

Dear eRenterPlan.com

Spoke with your customer service rep yesterday after receiving your renter’s renewal notice in the mail. I had cancelled my policy some 30 days ago because I was moving out.

No one told me that choice to end my coverage on Nov. 1  was a few days AFTER my policy term. Had someone notified me, I would have changed it to coincide with that date.

So, instead of waiving the $7 balance on my account, the agent tried to force me to pay that amount, even threatening to take me to collections…..for $7??????

I have paid my insurance in full every freaking month, on time. During that time I have not filed a claim.  How do you repay my good patronage? By sweat me for $7 freaking dollars! Way to go with your customer service.

Here are some real life, recent examples of how you could be treating your customers:

  • AT&T was going to charge me $40 (FORTY DOLLARS!) to reinstate my cell coverage after I failed to pay the bill (I had missed the bill). I didn’t know they had such a charge or else I would have enrolled in their auto-pay. When I explained this, they waived the fee! FORTY DOLLARS!
  • I recently ordered my engagement ring from The James Allen Company. After botching the delivery of the shipping envelope, they offered to waive the ONE HUNDRED DOLLAR set-up fee. Then they chipped my stone. Their policy usually is: tough luck customer! What did they do? Not only did they cover the cost of the repair, but also waived the ONE HUNDRED DOLLAR set up fee. ONE. HUNDRED. DOLLARS.

eRenterPlan.com, I can’t believe you are trying to sweat me for SEVEN DOLLARS. To add insult to injury, your customer service representative had the nerve to explain that if it was $2 or $5 he would waive that amount.

Freaking ridiculous.

Social media is an amazing thing. It levels the playing field between the customer and the company. Go ahead: spend untold TENS OF THOUSANDS in collection costs to try to extract $7 from me. Way to go eRenterPlan.

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